SHIPPING
We send items via Australia Post. We have a flat fee for shipping of $7.95. Please contact the store if you require express shipping for an item.
ONLINE RETURNS/EXCHANGE POLICY
Items may be returned within 14 days of delivery within Australia. No refunds will be issued however we will offer store credit.
Items must be in the same condition in which they were delivered with tags still attached, unworn, unwashed, no smell of perfume, free of make-up and tan marks. Please take care when trying on any item/s.
Sale items, items purchased with a promotional code and accessories are strictly final.
The customer is liable for all delivery expenses on returned items, unless the item is faulty or incorrectly shipped.
Once we have received the returned item and it has passed inspection a store credit will be issued via email. Ladybeetle reserves the right to reject any returned item if it has been worn, washed, altered, damaged or marked (make-up, tan) and the item will be returned to the customer at their expense.
SALE ITEMS CANNOT BE EXCHANGED, CREDITED OR REFUNDED
Send your returned product to:
RETURNS
ladybeetle shoes
8/61 Market St
MUDGEE NSW 2850
Gift cards are non-returnable.
For faulty items we follow the Guidelines as set by the ACCC which entitles you to a repair, refund or replacement if your item is deemed faulty. The Supplier may repair the item if this is possible at which point a refund or replacement will not be offered.
To complete your refund or exchange please contact us.
If you would like a refund, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved , then your refund will be processed, and a credit will automatically be applied to your credit card. Please be patient with your refund - it may take a few days to show in your account.
If you are wanting an exchange, and we have the item in stock we will send the new item to you and also notify you by email.
For faulty items we follow the Guidelines as set by the ACCC which entitles you to a repair, refund or replacement if your item is deemed faulty. The Supplier may repair the item if this is possible at which point a refund or replacement will not be offered.
INSTORE RETURNS/EXCHANGE POLICY
Items may be returned within 7 days of purchase. No refunds will be issued however we will offer store credit.
Items must be in the same condition in which they were delivered with tags still attached, unworn, unwashed, no smell of perfume, free of make-up and tan marks. All items will be inspected upon return.
Sale items, items purchased with a promotional code and accessories are strictly final.
For faulty items we follow the Guidelines as set by the ACCC which entitles you to a repair, refund or replacement if your item is deemed faulty. The Supplier may repair the item if this is possible at which point a refund or replacement will not be offered.
